Should you unsatisfied with our product in any way please do get in contact and we’ll do everything in our power to sort it out.

You can return your purchase for a refund or exchange, provided it is within 28 days of purchase and the item is as new* and in original packaging.

Returns should be shipped to the address below:

Hip Pac (returns)

1 Churchley Road

London

SE26 6JF

All items are sent out Royal Main first class signed for.

Should you require a faster service please get in contact and we’ll see what we can do.

Any shipping outside the U.K. may incur extra import charges which HipPac is not responsible for. Items will be marked as value when shipping.